Empathy vs. sympathy
We’ve all been there. Or have we?
That’s the crux of the matter — the difference between having empathy and sympathy for someone’s plight. It seems as if everyone is sympathetic to our struggles, our pain, our anguish; they say as much:
“I’m so sorry for your loss.”
“I feel your pain.”
“I know just how you feel.”
“I’ve been there, friend.”
But are those phrases really sympathetic? We rarely hear people say that they empathize with us; they almost always say that they sympathize with us.
So let’s clear this up.
Empathy = You feel empathy when you’ve experienced what the other person is now experiencing. You’ve been there, done that. You actually do know what that person may be feeling (probably not the exact emotions, but you can draw on your own experience and remember the feelings that you experienced during your own saga).
Sympathy = You feel sympathy when you haven’t experienced the same situation, but you can imagine what the person is going through.
Let’s say that a good friend’s dad/aunt/dog has just died. If you’ve gone through that horrible experience with your own dad/aunt/dog, you are probably going to be empathetic. The language you choose to use can gently explain your position: “I’m so sorry for your loss.” “I feel your pain.” “I know just how you feel.” “I’ve been there, friend.” All of those phrases are valid and possibly appropriate (although “I feel your pain” is a little over the top, if you ask me).
In the same situation, if you haven’t lost a dad/aunt/dog (or any person/animal that’s similar in relation, such as a mom/uncle/cat), it’s not a good idea to say, “I know just how you feel” or “ I’ve been there, friend” because it ain’t the truth. And everyone knows that the truth is typically the best path to take each and every time. If you blurt out something like one of those phrases, the person in pain has every right to call you on it and you shouldn’t get your nose out of joint if you get an earful from this person. Just be sympathetic and provide a shoulder to lean on.
Clear as mud? Here it is, simply:
Empathy = I’ve been there.
Sympathy = I can only imagine.
Happy trails!
SAK

Nice explanation! Thank you!